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NISSE BRYNGFORS

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Flash- and webdeveloper from Sweden
Articles Posted: 1  Links Seeded: 6
Member Since: 1/2006  Last Seen: 9/05/2008

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The problem with Newsvine's chat function

Fri Jan 27, 2006 8:45 AM EST
technology, not-news, newsvine, chat, flash, newsvine-feedback, usability
By Nisse Bryngfors
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I've been somewhat sceptic about the chat feature of Newsvine ever since I've first heard about it. Sure, the concept sounds promising, I can definitely see some value in discussing articles with other readers in real time and not just via standard comments. If the chat log is searchable it's also a great way of user contribution of information to the vine.

As always with social software there have to be enough visitors to make a feature useful and as long as Newsvine is beta the chat function may not be of any value at all. But then I realised that there's more to the problem than just lack of visitors. A problem that will affect the use of the function even if/when Newsvine takes off.

Everytime I read an article I glance at the chat pod just to confirm that, as usual, there's zero people discussing it. So I don't even bother to enter as I only would have myself to talk to. And even if I like to talk to myself, I don't think it would be an interesting discussion.

But wait a minute. If everyone acts the same way as me, will there ever be anyone entering the chat? Probably not. Instead It always will state that zero people joined the chat, resulting that no one will be the first to enter.

How could this be fixed? Maybe by auto joining a user upon reading an article, or just show the number of visitors of an article. There's probably a bunch of technical reasons why it work as it do, but somehow this have to be improved to make the chat function useful. It would be sad if it's never used due to a rather simple usability problem.

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  • Public Discussion (17)
Simbul

Yes, I also noticed the same problem. I guess that the idea should be something like "I'm willing to discuss this article with someone, so I enter the chat and wait until someone else decides to enter".
But I agree on the fact that such a behaviour is highly unlikely.

    Reply#1 - Fri Jan 27, 2006 9:08 AM EST
    prompt

    I don't think that there would be a problem, because people want to flaunt off their opinions. If the Vine gets as popular as many are predicting, then as high as hundreds of people are reading an article at high times, and there is bound to be someone that wants to discuss it. Especially with posts, as those are mostly editorials, and much more to debate over. Also, I'm sure a lot of authors would sit in their Chat (if they received enough traffic to their blog) such as Carl Howe, seeing as everyone flocks to him.

      Reply#2 - Fri Jan 27, 2006 10:23 AM EST
      Bizear

      I agree.

      It might be an idea to have the "auto joining" feature turned on by default, but if you don't want to be added to the chat automatically their could be an option to turn it off in the user's Profile.

        Reply#3 - Fri Jan 27, 2006 10:34 AM EST
        Erin Brown

        I can see the value in having a chat room, especially in the case where a big news event takes place (i.e. Sept. 11, Columbia tragedy, etc.). Big events usually bring everyone out of the woodwork.

        One thing that might be neat is to have chat rooms for tags, rather than stories. This way one might be able to discuss broad topics rather than one specific article.

        In the mean time, it's too bad there isn't a generic chat room available for beta users to just, well, chat.

          Reply#4 - Fri Jan 27, 2006 12:23 PM EST
          EvWill

          Maybe generic chat rooms for each of the major categories (World, U.S., Sports and so forth) could be done. At least there would be some common interest as a starting point.

            Reply#5 - Fri Jan 27, 2006 12:35 PM EST
            Mike D.

            Thanks for the good thoughts. This has been brought up before and we have some plans in the works which will address these issues. The first is a "chat lobby". The second is "section/tag chat". And the third is what you're talking about with regards to "how many people are reading this page right now".

            The thing about chat is that if you hop in a room, it usually takes about 4 or 5 minutes and then someone else will hop in. And then it snowballs from there... doesn't matter what story you're on. The problem is that it's counterintuitive to jump into a room with no one in it.

              Reply#6 - Fri Jan 27, 2006 1:22 PM EST
              Darren Kitchen

              I thought I would give the chat feature a test. I opened three chats belonging to top stories in various categories and checked in on them over the course of 10 minutes. Finally after 10 minutes one person joined, I said hello, and they left. I agree with the request for tag based chats and I see the value in the chat feature during major news events.

              OT: It would be cool to have a wiki-like post for major news events, like the UK Tube bombings. Wikipedia jumps on those and has up to date information as the story progresses.

                Reply#7 - Fri Jan 27, 2006 2:44 PM EST
                Erin Brown

                So I noticed five people in the chat room here and decided to join...

                Unfortunately, once I joined, the chat interface did not appear to work. The screen shows up, but the list of members and chat area are blank.

                Has anyone else experienced similar problems?

                  Reply#8 - Fri Jan 27, 2006 3:40 PM EST
                  Nisse Bryngfors

                  When I'm writing this there is 5 people in the chat, so I think I have to admit I was somewhat wrong.

                  Still, I think that there's lot of small improvements that can be done, and according to Mike D., Newsvine already have lots of ideas for it.

                  I also agree with Erin that major events will draw a lot of people to the chat and it's at those times we will see the real value of the feature.

                    Reply#9 - Fri Jan 27, 2006 3:58 PM EST
                    Bwana

                    blank for me too

                      Reply#10 - Fri Jan 27, 2006 4:13 PM EST
                      chuyskywalker

                      It is very likely that the only real way to get an article jumping is

                      1) The article must be popular. Either catchy headlines, lots of comments, or a "heat of the moment" article.
                      and
                      2) Some ones got to start up the chat.

                      Both options have been mentioned -- the solution to #2, and the easiest most logical one, is that the AUTHORS should be in the chat. I haven't posted yet, but if after posting an article, the author is sent back to this page, they should just automatically be joined to the chat. Maybe they'll stick around.

                      It may also be worth having a feature that notifies authors of people in their chats: ex: "Your article "blah blah" has 3 people in chat. Join them." or some other such jargon.

                      For users, you may do something similar and allow them an option to be notified of people in chat on articles they've recently commented on. That may be a little out there, but it'd be a solution for users.

                        Reply#11 - Fri Jan 27, 2006 5:06 PM EST
                        Smily

                        I like the suggestion of auto-join, but I would make it a half-auto-join (I know it sounds wierd) so when you open the page, it shows everyone else that you are reading the article. That way you would have a way to see if anyone is even on the other side to press 'join', as you probably won't spend minutes waiting for someone to open the same article, notice the chat count and click join.

                          Reply#12 - Fri Jan 27, 2006 8:26 PM EST
                          chuyskywalker

                          Or perhaps, while you are reading, the chat count auto updates every, say, 60 seconds.

                            Reply#13 - Fri Jan 27, 2006 9:05 PM EST
                            Colin

                            i like the option to auto join but i do agree it needs some work. I think the idea of chatting is great but getting people to join is the biggest key issue at hand.

                              Reply#14 - Fri Jan 27, 2006 9:39 PM EST
                              kolofon

                              Auto-joning is the key i guess.

                                Reply#15 - Sat Jan 28, 2006 7:16 AM EST
                                Simbul

                                I have no way to prove this, but I think that the main problem is to get the first user in the chat. The others will just arrive as a consequence (as Mike said).
                                This is why I don't think it will be useful to notice the authors when someone is in "their" chatroom: if someone is in the chatroom, then the problem is already solved.

                                Showing the number of users currently browsing an article could be a better solution, avoiding the feeling of "jumping into blackness" when joining an empty chatroom. This will work as long as the other users are in some way noticed that one of their fellow newsviners has joined the room, of course.

                                Auto-joining is a solution I don't like too much, because:
                                1) I don't want software to do something I didn't tell him to do
                                2) Auto-joining would slow down the loading of a page: even users who are not willing to use the chat at all will be forced to wait. And for EVERY article.

                                  Reply#16 - Sat Jan 28, 2006 11:55 AM EST
                                  reverie

                                  You are definitely spot on about the chat feature. There should be a viewable count of how many readers are currently on an article page.

                                    Reply#17 - Sat Jan 28, 2006 5:30 PM EST
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